Privacy Policy

Welcome to TeamBet. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you register for, access, or interact with our online betting and gaming services (the “Services”) offered through our Australian‑facing platform. By using our Services, you acknowledge that you have read, understood, and agreed to the practices described in this policy.

We are committed to respecting your privacy and complying with all applicable Australian privacy and data‑protection laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as local gambling‑regulatory and anti‑money‑laundering obligations. Where relevant, we also take into account principles from the General Data Protection Regulation (GDPR) to ensure that our internal standards meet international best‑practice expectations for data protection and fair information handling.

If you have any questions about this Privacy Policy, or want to exercise your rights in relation to your personal information, you may contact us at [email protected].

1. What personal information we collect

We collect a range of information about you when you create an account, place bets, or otherwise interact with our Services. This information may fall into several categories:

  • Account and identification data: When you register, we typically collect your full legal name, date of birth, gender, residential address, telephone number, and email address. From time to time we may also request additional demographic or location‑based information to comply with jurisdictional restrictions and responsible‑gambling requirements.
  • Identity‑verification documents: To comply with Australian anti‑money‑laundering and counter‑terrorism‑financing obligations, we may require copies of government‑issued identification documents such as a passport, driver’s licence, or other national identity card. We may also request proof‑of‑address documents such as a recent utility bill, bank statement, or similar official record.
  • Financial information: In order to process deposits, withdrawals, and other financial transactions, we collect information about your payment methods, including certain banking details (such as bank account or card‑related information, where applicable), wallet or third‑party‑payment‑provider details, and transaction histories. You should note that full credit‑card numbers and sensitive banking credentials are generally handled by secure third‑party payment processors, not by us directly.
  • Gaming and behavioural data: As you use our platform, we record your betting and gameplay activity, including the types of games you play, the amount you wager, betting patterns, session durations, and use of bonuses or promotions. We may also track your preferences for specific sports, markets, or features to personalise your experience.
  • Technical and device information: When you access our website or app, we collect technical data such as your IP address, device type, operating system, browser type, approximate geographic location based on IP, and connection information. This helps us maintain system security, detect anomalies, and optimise the performance of our Services.
  • Communications and support data: When you contact our customer‑support team, send us feedback, or participate in surveys or loyalty programmes, we retain records of your communications, support tickets, and any additional information you voluntarily provide.

2. How and why we use your information

We process your personal information for several key purposes, including:

  • Providing and managing your account: To create, verify, and maintain your betting or gaming account, including enabling you to log in, place bets, manage funds, and receive winnings or refunds.
  • Compliance with legal and regulatory obligations: We are required by Australian law to carry out customer‑identification procedures, including age‑verification checks and anti‑money‑laundering measures, before allowing you to participate in real‑money betting. We also use your information to comply with ongoing reporting and auditing requirements imposed by regulators.
  • Fraud, risk, and security management: We use your data to detect and prevent fraud, money laundering, account takeover attempts, and other forms of misuse. This may involve automated profiling, behavioural analysis, and cross‑checking against publicly available or third‑party databases.
  • Responsible gambling and self‑exclusion measures: We may use your gaming and behavioural data to implement responsible‑gambling tools, such as deposit or loss limits, cooling‑off periods, and self‑exclusion mechanisms. Where applicable, we may also integrate with national self‑exclusion registers to ensure that excluded individuals are not permitted to access our services.
  • Customer support and service improvement: Your information helps us respond to your queries, resolve disputes, and improve the usability and reliability of our platform. We may also analyse aggregated, de‑identified data to identify trends and enhance the overall user experience.
  • Marketing and personalisation (where lawful and consented): With appropriate consent, we may send promotional material, newsletters, bonus offers, or personalised content via email or in‑app notifications. You can withdraw your consent or opt out of marketing communications at any time using the tools described later in this policy.
  • Administrative and operational purposes: We may use your information for internal administrative tasks such as billing, auditing, reporting, system maintenance, and compliance‑related record‑keeping.

3. Legal basis for processing your data

Under applicable Australian privacy principles and where relevant GDPR‑inspired practices, we rely on several lawful bases to process your personal information:

  • Contractual necessity: We process your data to perform the agreement governing your use of the Services, including account creation, betting transactions, and the delivery of winnings or refunds.
  • Legal compliance: Processing is required to meet our obligations under Australian law, such as customer‑identification, anti‑money‑laundering, and responsible‑gambling regulations.
  • Legitimate interests: We may process data for our legitimate interests in preventing fraud, improving security, maintaining platform integrity, and running the business efficiently. We always ensure that your fundamental privacy rights are not overridden by those interests.
  • Consent: Where required or where we choose to do so, we rely on your freely given, specific consent for certain activities, particularly direct marketing communications. You may withdraw consent at any time, and we will explain how to do so in relevant opt‑out mechanisms.

4. How we share and disclose your information

We do not sell your personal information. However, we may share your data with selected third parties under strict contractual and security conditions:

  • Payment and financial‑service providers: We work with banks, payment‑card networks, and other financial‑service providers to process deposits, withdrawals, and transaction‑clearing activities. These partners receive only the information necessary to complete the relevant transaction.
  • Identity‑verification and KYC services: We may engage specialist identity‑verification providers or KYC platforms to verify your identity against government and commercial databases. These vendors are contractually bound to protect your data and are not permitted to use it for unrelated purposes.
  • Hosted services and technology partners: Our website, app, and internal systems may be supported by cloud‑hosting providers, analytics platforms, and IT‑infrastructure vendors. These service providers may process your data solely on our instructions and are subject to strict data‑protection obligations.
  • Regulators, law‑enforcement, and dispute‑resolution bodies: We may disclose your information to government authorities, regulators, law‑enforcement agencies, or dispute‑resolution bodies where required by law or court order, or to protect our legal rights or the safety of our users and staff.
  • Business reorganisation or transfer: In the event of a merger, acquisition, sale of assets, or similar corporate transaction, your personal information may be transferred to the new entity so long as it continues to be protected in a manner consistent with this Privacy Policy and applicable law.

We ensure that any third‑party recipient of your data complies with at least equivalent privacy and security standards to those we apply ourselves.

5. Data retention and deletion

We retain your personal information only as long as necessary to fulfil the purposes for which it was collected, including:

  • Ongoing account management and transaction history for as long as your account is active and for a reasonable period thereafter to meet legal and regulatory record‑keeping requirements.
  • Evidence of identity‑verification checks and KYC documentation for the period required by Australian anti‑money‑laundering and customer‑identification rules.
  • Marketing and communication records in accordance with any applicable marketing‑consent or opt‑out preferences.

Once the required retention periods have elapsed, we will securely delete or de‑identify your information so that it can no longer be attributed to you as an identifiable individual.

If you wish to request deletion of your data, subject to legal and regulatory constraints, you may contact us at [email protected]. We will respond to your request within a reasonable timeframe, consistent with applicable privacy‑law requirements.

6. Your rights in relation to your personal information

We respect the rights you hold under Australian privacy principles and where applicable GDPR‑style protections. These rights may include:

  • Access: You have the right to request confirmation of whether we hold your personal information and to obtain a copy of that information, subject to legal and security constraints.
  • Correction: You may request that any inaccurate or incomplete information be corrected, and we will take reasonable steps to update your records.
  • Withdrawal of consent: Where processing is based on consent, you may withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before your withdrawal.
  • Objection to certain processing: Depending on local law, you may object to processing based on legitimate interests, including profiling for certain marketing or risk‑management purposes, unless we can demonstrate compelling legitimate grounds to continue.
  • Erasure / deletion: You may request that your personal information be erased, subject to statutory or regulatory obligations that may require us to retain certain records.
  • Data portability: Where applicable, you may request that we provide your personal information in a structured, commonly used, and machine‑readable format so that you can transfer it to another service provider.

To exercise any of these rights, please contact us at [email protected]. We will consider your request in line with our legal obligations and may require proof of identity to protect your information and the privacy of others.

7. Data security and protection measures

We take the security of your personal information seriously and implement a range of technical and organisational safeguards to protect it against unauthorised access, disclosure, alteration, or loss. These measures include:

  • Industry‑standard encryption for data in transit (for example, via HTTPS/SSL‑TLS) and, where appropriate, for data at rest.
  • Secure storage environments, access‑control mechanisms, and monitoring of systems for suspicious activity.
  • Regular security testing, vulnerability assessments, and updates to our infrastructure and software.
  • Policies and training for staff and contractors to ensure they understand and comply with data‑protection requirements.

Despite these measures, no system can be guaranteed to be 100% secure. You are also responsible for taking reasonable steps to protect your account, such as choosing a strong password, not sharing login credentials, and logging out of shared devices.

8. Cookies, tracking technologies, and online advertising

Our website and app may use cookies, web beacons, and similar technologies to collect information about your browsing behaviour, device, and preferences. These technologies help us:

  • Remember your login state and preferences.
  • Analyse traffic and usage patterns.
  • Personalise content and offers.
  • Deliver targeted advertising in accordance with your consent and applicable law.

You can usually configure your browser or device settings to block or manage cookies, though this may limit some features of our Services. Our advertising partners may also use cookies and similar technologies to measure campaign performance and deliver interest‑based ads, in line with their own privacy policies and applicable regulations.

9. International data transfers

Because our technology infrastructure and partners may operate in multiple countries, your personal information may be transferred, stored, or processed outside Australia. Where such transfers occur, we ensure that appropriate safeguards are in place to protect your data in accordance with applicable privacy laws, including contractual commitments and, where relevant, recognised international data‑transfer mechanisms.

10. Children and age‑restricted users

Our Services are intended for users who meet the legal minimum‑age requirement for online betting and gaming in Australia. We do not knowingly collect personal information from individuals below the legal age for gambling in the relevant jurisdiction. If you become aware that a minor has provided personal information through our Services, please contact us immediately so that we can take appropriate steps, including deleting the information and closing any relevant accounts.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal or regulatory requirements, or the way we operate our Services. When we make material changes, we will notify you through prominent notices on our website or app, and where required by law, seek your renewed consent. We encourage you to review this policy periodically to stay informed about how we handle your personal information.

12. How to contact us

If you have questions about this Privacy Policy, wish to exercise any of your data‑protection rights, or want to report a privacy‑related concern, you may contact our support team at:

[email protected].

We will make every reasonable effort to respond to your inquiry promptly and in accordance with applicable privacy‑law requirements.

This Privacy Policy applies to the use of our Services in Australia and is designed to reflect both local regulatory obligations and broader international standards for data protection and user privacy.

🎲

TeamBet Casino

Welcome Bonus

Claim Bonus at TeamBet →
TeamBet responsible gaming